I just had this problem with my Microsoft Office environment license not engaged on my new Mac. It was an actual headache wanting to figure it out by myself for almost an hour or so. So, I chose to Get in touch with buyer support at that retail outlet. ZDNET's https://www.reddit.com/r/pcpartpickerbuilds/comments/1dk86kn/is_hypestkey_legit_for_microsoft_products/